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Configuring self service in your support portal
WebModified on: Wed, 15 Mar, 2024 at 1:29 AM. In order to simplify work visualization in the workload module, admins can configure a workflow to automate the entry of all the planned fields (planned start date, planned end date and planned effort). Planned start and end dates are available in the condition and action nodes of Workflow Automator. WebDec 1, 2024 · To enable this option for your requestors, navigate to Admin -> Channels -> Support Portal (-> Settings tab in MSP mode) and select Everyone in the User Permissions section against Who can submit a … atlantis bahamas burger shack
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WebApr 11, 2024 · This will help your customers get a solution without reaching your support and will also help deflect tickets on your account. Once they hit the 'Submit' button, their ticket will be created in your helpdesk with the 'Source' field value set to Portal. The ticket requester will be taken to the public ticket page where they can check the status ... WebLOGIN; Solutions; Knowledge base Explore How-To's and learn best practices from our knowledge base. Lead Generation Create landing pages, run social media campaigns, and capture leads from Facebook with the CRM Contact and Account Management Create and manage Contacts and Accounts and understand how to track the entire lifecycle of your … WebWith Freshservice, you can add both permanent solutions as well as temporary workarounds to your knowledge base from the Solutions tab. You can make sure that all … atlantis bahamas deaths